Neck Warmer - Monarchs (White)
Stay warm and stylish with the Winter Monarch Neck Warmer, featuring a crisp white background adorned with vibrant monarch butterflies. This fleece-lined accessory is perfect for adding a touch of elegance and cozy comfort to your winter ensemble.
Features a custom print illustrated by Katrin Leblond.
Designed and made ethically in Quebec, Canada. We care about who makes our clothes just as much as who they are made for. Sold directly to you, leaving out the wholesale margin - honest and fair pricing.
Returns Policy
**Original Receipt Required:**
All merchandise returns must be accompanied by the original receipt.
**Final Sale Items:**
Final Sale items are not eligible for return, exchange or store credit.
**Return Conditions:**
Please read the following Return and Exchange Policy carefully before returning any items from your order:
- Items must be in their original selling condition (new, unused, unwashed, and unaltered) and in their original packaging with tags attached to be considered for return.
- Items can be returned within 15 calendar days of the date you received the package according to our package tracking.
- Refunds will only be issued to the original method of payment.
- Merchandise sold at discounted prices is final sale.
- We do not offer price adjustments for items that have gone on sale after your original purchase.
**Special Considerations:**
- **Intimate Apparel and Swimwear:** In the interest of hygiene, all swimwear, underwear, and face masks are final sale.
- **Apparel:** All original tags must still be attached to the garment(s). Be mindful of deodorant, makeup, or perfume that may rub off, and beware of jewelry that may catch or tear fabric.
**Damaged/Defective Items:**
If you believe an item to be defective or damaged, please contact us at nick(at)katrinleblond.com for assistance.
**Return Process:**
Boutique Katrin Leblond reserves the right to reject any returning products that do not comply with the above-stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. To avoid this, please contact us at nick(at)katrinleblond.com to address any issues or concerns regarding the item(s) you wish to return.
**Return Shipping Costs:**
Customers are responsible for covering the cost of return shipments and coordinating the return with their local post office. Customers are responsible for shipments until they arrive at our boutique.
**Refund Processing:**
Once the returned merchandise has been quality checked and approved, we will issue a refund to the original method of payment, and a confirmation email will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement. If the returned merchandise does not pass the quality check and is not approved, Boutique Katrin Leblond reserves the right to withhold the payment and keep the returned merchandise.
**Shipping Fees:**
Shipping fees will not be refunded.
* Free shipping on orders of $199 or more (before tax) *
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Returns
Click here for information.
Delivery Terms:
Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Duties & Taxes:
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at info@katrinleblond.com
